The regulatory-framework module built the operator and its certificate; this lesson opens the book the operator runs on. The operations manual collects every policy, procedure and limitation the operation needs, the minimum equipment list decides what may stay broken at departure, and both come with rules about who writes them, who approves them, and how long their paperwork survives. Little here is glamorous; nearly all of it is asked.
The operations manual's rules
The operator shall establish an operations manual whose content reflects the applicable annexes and, crucially, shall not contravene the operations specifications attached to the AOC: the book may never promise what the certificate forbids. It may be issued in separate parts and in any form, electronic included, so long as accessibility, usability and reliability are assured; the acceptable means wants every part consistent, readily amendable, and its amendment status controlled and clearly indicated, with the manual describing its own amendment process. All operations personnel get easy access to the portions relevant to their duties, the manual is kept up to date with personnel made aware of relevant changes, and each crew member is provided a personal copy of the relevant sections, each holder being responsible for keeping that copy current with the operator's amendments. The whole book is written in a language its users understand, presented so it can be used without difficulty, observing human factors principles.
Amendments run on three speeds. Ordinary notifiable amendments are supplied to the competent authority in advance of their effective date; amendments to procedures tied to prior-approval items need the approval before they take effect; and when safety demands an immediate change, it may be published and applied at once, provided any required approval has been applied for. The operator incorporates every amendment the authority requires, and data taken from approved documents must be correctly reflected, though nothing stops the operator publishing more conservative data and procedures of its own. Material may be borrowed, from the flight manual, a manufacturer's operating manual or a specialist route guide, copied in or referenced, but borrowing never absolves the operator of verifying that the material is applicable and suitable.
Four parts, one manual
For commercial air transport the manual's main structure is fixed in four parts. Part A, General/Basic, holds all non-type-related operational policies, instructions and procedures. Part B, aircraft operating matters, holds all type-related instructions and procedures, taking account of differences between types, variants or even individual aircraft. Part C carries the route, role or area and aerodrome or operating-site instructions and information, and Part D carries all training instructions for the personnel a safe operation requires. Only the simplest operations escape the structure: single-engined propeller-driven aeroplanes or single-engined non-complex helicopters of five seats or fewer, taking off and landing at the same place under VFR by day, which may run on a single condensed manual with a shorter contents list.
The exam asks which named items live where, and Part A's list is the longer: the ground de-icing and anti-icing policy, adverse and potentially hazardous atmospheric conditions, wake turbulence, the incapacitation of crew members, the use of the MEL and configuration deviation lists, security, the handling of accidents and occurrences, altitude alerting system procedures, ground proximity warning system procedures, and the policy and procedures for TCAS/ACAS. Part B answers with the type-bound set: the abnormal and emergency procedures, the configuration deviation list itself, the minimum equipment list itself, and the emergency evacuation procedures. The trap sits in that split: the policy for using MEL and CDL is non-type-related and lives in Part A, while the lists themselves are type-related documents of Part B. The CDL, for completeness, is the configuration deviation list: the airworthiness-side catalogue of missing external parts, panels and fairings an aircraft may fly without, cousin to the MEL's equipment relief.